Customer Service
Greenmane assures our customers of satisfaction through excellent customer service and 100% quality standards, allowing us to maintain a successful business. We have established rigorous procedures to minimize errors. In this section, we will discuss privacy, terms of use, trademarks, prohibited uses, shipping policies, and the return policy.
- Privacy
Greenmane understands the importance of protecting the privacy of personal & financial information. We have established policies & security measures to protect the information you provide. Personal information collected is so Greenmane can easily & better serve you. Greenmane doesn't share any of your information with any other parties.
- Terms of Use
By using our website, you agree to the terms of use. We may change these terms, so please check often. We do promise that information on our web site will be accurate and current. This includes pricing and availability of clothing information. We have the right to rerelease, change or update at our convenience.
- Trademarks
Greenmane™, & other graphics, logos, page headers, button icons, scripts, & service names are trademarks & registered trademarks of GREENMANE.
- U.S Shipping
Since each item is personally made once ordered, those Greenmaned receive their orders in 7-17 days. Shipping is provided by USPS with a tracking number via email. Greenmane is not responsible for items marked delivered according to tracking.
- International Shipping
Greenmane supports you worldwide, depending on your country, anticipation might last longer. Greenmane is not responsible for delays or lost shipments caused by the customs department.
To keep Greenmane as exclusive as possible, if you collected the wrong size we will exchange for the proper fit. All returns must be within 3 days of collecting, to ensure exclusivity of all collectibles & keep value of collector’s investments.
Mobile Terms of Service
Greenmane
Last updated: April 27, 2025
The Greenmane mobile message service (the "Service") is operated by Greenmane (“Greenmane”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Greenmane’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Greenmane through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Greenmane. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18334350286 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Greenmane mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18334350286 or email info@greenmanerki.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
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